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Al-Momani, A H (2000) Structuring information on residential building: a model of preference. Engineering, Construction and Architectural Management, 7(02), 179–90.
Arditi, D, Koksal, A and Kale, S (2000) Business failures in the construction industry. Engineering, Construction and Architectural Management, 7(02), 120–32.
Dainty, A R J, Bagilhole, B M and Neale, R H (2000) The compatibility of construction companies’ human resource development policies with employee career expectations. Engineering, Construction and Architectural Management, 7(02), 169–78.
Kagioglou, M, Cooper, R, Aouad, G F and Sexton, M (2000) Rethinking construction: the generic design and construction process protocol. Engineering, Construction and Architectural Management, 7(02), 141–53.
Langford, D, Rowlinson, S M and Sawacha, E (2000) Safety behaviour and safety management: its influence on the attitudes of workers in the UK construction industry. Engineering, Construction and Architectural Management, 7(02), 133–40.
Love, P E D, Smith, J, Treloar, G J and Li, H (2000) Some empirical observations of service quality in construction. Engineering, Construction and Architectural Management, 7(02), 191–201.
- Type: Journal Article
- Keywords: design firms; ISO 9000 standards; rework; service quality; time boxing; value
- ISBN/ISSN: 0969-9988
- URL: http://www.blackwell-synergy.com/links/doi/10.1046/j.1365-232X.2000.00147.x/abs
- Abstract:
Architectural and engineering firms (design firms) have eschewed implementing quality assurance (QA) and other subsequent aspects of quality such as continuous improvement. Their reluctance to embrace QA has been found to be a contributing factor in the production of poor quality contract documentation. Missing, conflicting and erroneous information contained within contract documentation are major sources of rework and customer dissatisfaction in construction projects. If design firms are to significantly improve the quality of the service they provide, they should implement ISO 9000 quality management and assurance standards. By implementing such standards, it is suggested that design firms will be able to contribute more effectively to the value adding process in the construction supply chain. It is argued that the service offered by design firms should be viewed as a key component of value that drives its success. Therefore, because rework is a major source of dissatisfaction in projects, a case study was used to determine how its occurrence inhibited value creation and thus the quality of service provided. From the case study findings, the need for design firms to implement ISO 9000 quality management and assurance standards so as to improve their service quality is discussed
Perry, J G and Barnes, M (2000) Target cost contracts: an analysis of the interplay between fee, target, share and price. Engineering, Construction and Architectural Management, 7(02), 202–8.
Stumpf, I (2000) Competitive pressures on middle-market contractors in the UK. Engineering, Construction and Architectural Management, 7(02), 159–68.
Tah, J H M and Carr, V (2000) Information modelling for a construction project risk management system. Engineering, Construction and Architectural Management, 7(02), 107–19.
Tan, W (2000) Total factor productivity in Singapore construction. Engineering, Construction and Architectural Management, 7(02), 154–8.